Join Kraków Airport Loyalty

Please note: the card will be sent within five working days of submitting the registration form (by Poczta Polska priority mail). If your flight is scheduled within the next 10 days, we recommend to register and get your card at the airport information desk in terminal on the day of registration.

Address of residence


Set up your login details.
An activation link will be sent to email provided in the registration form.

See information on processing of personal data.

According to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the European Union, L 119, p. 1), hereinafter the “GDPR” we hereby inform you as follows:

I. Personal data controller.
The Controller of your Personal Data is John Paul II International Airport Kraków-Balice Ltd. with its registered office in Balice, 32-083 Balice, th Kpt. M. Medweckiego 1, entered in the register of entrepreneurs maintained by the District Court for Kraków-Śródmieście in Kraków, 12 Commercial Division of the National Court Register, under KRS No. (National Court Register Number): 0000008522, NIP No. (Tax ID No.): 6761336952, REGON No. (Statistical ID No.): 351117055

II. Data Protection Officer.
In the matters concerning the protection of your personal data and implementation of your rights associated with it, you may contact the Data Protection Officer via e-mail to the following e-mail address:; by phone at: 12 639 37 28, or by sending a letter to the address of our registered office provided in Section I.

III. Objectives and basis of processing.
Your personal data will be processed in accordance with the GDPR for the purposes of participating in the Programme, including for statistical and information purposes, to the following extent: given name and surname, e-mail address, country, address of residence, date of birth, sex, phone number, reservation number, in accordance with our legitimate interest (Article 6(1) of the GDPR).

IV. Transfer of personal data to third countries or international organisations.
We do not transfer your data outside the territory of the Republic of Poland/EU/European Economic Area.

V. Period of data storage.
The data provided by you will be processed for the duration of your participation in the Programme and immediately deleted in the event of your resignation from the Programme and the closing of the participant's account. The processing period may be extended if processing is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, as well as at the request of competent public authorities, and after that period, only if and to the extent to which it is required by the provisions of law.

VI. Information about obligatory/voluntary provision of personal data.
Providing personal data by you is voluntary, however, it is a prerequisite for participation in the Programme. Refusal to give consent to the processing of your personal data will make your participation in the Programme impossible.

VII. Recipients of data.
Your data may be disclosed to Programme Partners for the purpose of running the Programme. The list of Partners is available on the website Your data may be disclosed to the competent authorities or third parties who request such information only within the limits of applicable law, as well as for the purpose of the establishment, exercise or defence of legal claims. Your data may be disclosed to companies: Pro.fill sp. z o.o. sp.k. (30-719 Kraków, Gromadzka 66, Tax ID No. 6792995414, Statistical ID No. 120836582) and Vercom S.A. (60-829 Poznań, ul. Roosevelta 22, Tax ID No. 7811765125, Statistical ID No. 300061423) for the purpose of providing software to Kraków Airport Loyalty and running the Programme.

VIII. Your rights.
a) the right of access to your data and the right to obtain a copy of them;
b) the right of rectification (correction) of your data;
c) the right to erasure the data, restriction of data processing;
d) the right to object against data processing;
e) the right to data portability;
f) the right to lodge a complaint with a supervisory authority dealing with the protection of personal data.

IX. Right to withdraw consent.
Any consent may be withdrawn at any time, provided that the withdrawal of the consent does not affect the lawfulness of processing that was carried out on the basis of the consent prior to its withdrawal. To withdraw the consent check the box in the form available on your account or send a message to the e-mail address: